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Frequently Asked Questions

What are the rental hours and for how long?

Free Deliveries & Pick-Ups are made between 8 AM & 5 PM.  Standard rental is 6 hours.  When booking, be sure to give us your Start Time so we can have it ready for you.

 

What if it rains or bad weather occurs?

If you cancel prior to delivery, you will not be charged and a refund will be given for any balance already paid.  However, once the unit has been delivered, NO REFUND will be made.  If you suspect bad weather, we ask that you cancel prior to delivery.

 

What type of payments do you accept?

We accept cash, check, money order, Visa, MasterCard, American Express and Discover.

 

What if I do not have electricity?

Electricity is required to power the blower units.  We provide extension cords.  The blowers are very efficient to operate.  If you do not have a power source available, we offer a generator rental as well.

 

How far in advance do I need to order?

Rental is on a first come first serve basis, so the sooner the better!  We will do our best to accommodate your last minute needs.

 

Do you regularly clean the bounce houses?

Yes, we perform maintenance & safety checks on each unit.  We also clean the inflatables with Benefect® Botanical Disinfectant.   It is the first Botanical Disinfectant in North America EPA Registered; Kills over 99.99% of Bacteria, Fungus, TB and HIV; it is suitable for use around children, pets and chemically-sensitive individuals.

Can you provide us a copy of your insurance?

Yes, we can provide you with a copy of our insurance along with an additional insured certificate if the event is for a county, school, church or club function.

 

Can I pickup a rental myself?

We prefer to deliver all products, so we can place them in an area that allows for safe play, and ensure the product will not be damaged.

 

Do I need to pay a deposit?

Yes, a $50.00 deposit is required, and you may pay with credit card by phone.  The deposit is non-refundable.

 

When is the remaining balance due?

The remaining balance is due the day of delivery, upon set-up of the bounce house(s).

 

Is there Sales Tax?

Yes, 7% sales tax will be added to each rented unit.

 

Your satisfaction is guaranteed!  We want to make sure your event is the very best it can be.  We strive to become your bounce house rental provider for life!  If you do encounter any problems please contact us immediately.

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